Introducing Moog Global Support

An exclusive maintenance, repair and technical support service, Moog Global Support was created to ensure that plastic processing machines provide maximum levels of efficiency and a high return on investment. It targets servo valves, actuators and servo actuators, radial piston pumps, ballscrews and satellite roller screws, PLCs and electronic boards. In particular, the servo valve repair service is designed to guarantee longer life and reduce machine downtimes.
The five principal elements of the service are: full restoration of the servo valves to their original performance levels, thanks to a team of skilled technicians who use only original spare parts; repairs of the highest quality the world over; technical support, proven experience and scheduled maintenance services that minimize downtimes; state-of-the-art interventions; quick response and urgent assistance service, on request, across the globe.
Thanks to the high standards of design and production, Moog Global Support can replace obsolete components with original spare parts and ensure full recovery of plant efficiency. This, in short, is what distinguishes the Moog support team from unauthorised centres – that and the experience and unique expertise which ensure state-of-the-art interventions down to the smallest details, thereby averting the possible need, later on, for more costly repairs.
The company offers a broad range of customised maintenance schedules - options include upgrades, annual or multiannual maintenance contracts and on-site maintenance contracts - in order to guarantee the solution of problems of varying complexity. Another feature of the entire assistance process, from the planning stage right through to its conclusion, is the constant updating of customers on the status of the intervention.
In relation to this new service, Giovanni Mazzullo, regional business manager of Moog had this to say: "Moog was one of the first companies to market servo valves and encourage their use, and for 60 years has been synonymous with excellence in the field of motion control. Moog Global Support is concrete evidence of how our support guarantees customers maximum continuity of operation of their plants and, as a result, a great return on their investments."